Privacy Policy | polymercomplex.com

Last Updated: 01.09.2025

1. Introduction

Welcome to PolymerComplex.com ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.polymercomplex.com (https://www.polymercomplex.com) (the "Site").

Please read this Privacy Policy carefully. By accessing or using our Site, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the Site.

2. Information We Collect

We may collect information about you in a variety of ways.

a) Information You Provide Voluntarily:
Contact Forms: When you fill out a form on our Site (e.g., to request a quote, product information, or contact us), we collect your name, company name, email address, phone number, and any other details you provide.
Newsletter Sign-up: When you subscribe to our newsletter, we collect your email address and potentially your name.
Correspondence: If you contact us via email or phone, we keep a record of that correspondence.

b) Information Collected Automatically:
Usage Data: When you visit our Site, we automatically collect certain information about your device and usage. This may include your IP address, browser type, operating system, referring URLs, pages you viewed, time spent on pages, links clicked, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to collect the information above and to enhance your experience on our Site. You can control the use of cookies at the individual browser level.

c) Information from Third Parties:
We may receive information about you from third-party services, such as analytics providers (e.g., Google Analytics) or advertising networks.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve our Site and services.
• To respond to your comments, questions, and requests, and provide customer service.
• To send you technical notices, updates, security alerts, and support and administrative messages.
• To communicate with you about products, services, offers, promotions, and events offered by PolymerComplex.com and others, and provide news and information we think will be of interest to you (you can opt-out of these communications at any time).
• To monitor and analyze trends, usage, and activities in connection with our Site.
• To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

4. Legal Basis for Processing (For EEA Users)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context in which we collect it.
We may process your personal data because:

• You have given us permission to do so (e.g., for marketing communications).
• The processing is in our legitimate interests (e.g., site analytics, security) and is not overridden by your rights.
• To comply with the law.

5. How We Share Your Information

We may share your information in the following situations:
Service Providers: We share your information with third-party vendors, consultants, and other service providers who perform services for us and need access to your information to do that work (e.g., email marketing services, data analysis, hosting services).
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that deal.
Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their marketing purposes without your explicit consent.

6. Cookies and Tracking Technologies

We use cookies for several purposes:
Strictly Necessary Cookies: Essential for the operation of the Site.
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how they move around the Site.
Functionality Cookies: Enable us to personalize content and remember your preferences.
Targeting Cookies: Record your visit to our Site, the pages you have visited, and the links you have followed. We may use this information to make our Site and the advertising displayed on it more relevant to your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:
Access and Portability: The right to access and receive a copy of your personal data.
Rectification: The right to correct inaccurate or incomplete information we hold about you.
Erasure ("Right to be Forgotten"): The right to request the deletion of your personal data.
Restriction of Processing: The right to request that we temporarily or permanently stop processing all or some of your personal data.
Objection to Processing: The right to object to our processing of your personal data.
Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

9. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including relying on approved data transfer mechanisms.

11. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Polymer Complex
Al Sajaa — Emirates Industrial City — Sharjah — UAE
+971 58 520 1757
Email: hello@polymercomplex.com